In the nail business, not only need to focus well on professional work, but customer satisfaction is also especially important. Currently, one of the most obvious examples of this is to see if nails salon has received more than 5 star reviews or not. This is also one of the factors for customers to evaluate service quality. So when using the management software, how does this form signify ?! Let’s find out more clearly shortly.
One of the key factors to retain and attract new customers is the nail salon’s customer care service. Thanks to the use of management software, nail salon owners will receive authentic feedback from customers.
So how has management software helped nail salons get many 5 star reviews ?! Let’s find out more clearly below:
- The easy-to-use and simple software interface make it easy for salon owners and nail technicians to work, thereby increasing working efficiency, and communicating quickly with customers.
- Customer care is extremely professional: Thanks to the software, nail salons can easily capture notes and feedback from customers. From there remind appointments, track customer service schedules, announce promotions/offers, happy birthday to customers … via SMS or email.
- Pay for all types of cards: Simplify the transaction process, help the working process go smoother.
- Protect the interests of customers in the best way: Information about payment methods as well as appointments of customers are stored by software to help ensure that no errors occur.
With the above features, customers are always willing to give 5-star rating for your nail salon!
Management software besides helping nail salon get many 5-star reviews is even more!
With management software, salon owners do not have to spend a lot of time directly going to the nail salon to control and manage the nail salon but the job is still happening regularly, the customer situation is updated regularly.
In addition to helping the nail salon get many 5-star reviews, the software also gives users many other benefits:
- Fast and accurate calculation: Just touch, hover on the screen to make the transaction. At the same time, most of the software nowadays can easily connect to the printer.
- Manage information and customer lists easily: Customer data plays a very important role in the success or failure of a nail salon. Through this resource nail salon can:
- Research customers’ psychology, habits, and preferences to provide the best quality services.
- Store information to evaluate revenue, expand in business
- An efficient and intelligent solution to replace the traditional method – excel or note-taking
- Evaluate potential customers
- Sort and easily manage all types of customers in groups: regular customers, V.I.P customers …
- Updating new customer information is easy and fast